Effective Date: 28th of August 2024

OffsideSERV (“we,” “us,” “our”) is committed to safeguarding your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our focus is on serving healthcare businesses and ensuring their sensitive data is handled with the utmost care.

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address, and other similar contact details.
• Healthcare Business Information: Company name, job title, business address, and relevant details related to your healthcare practice or organisation.
• Financial Information: Payment details and transaction history.
• Website Usage Information: Information about your use of our website, including IP address, browser type, and browsing history, collected through cookies and similar technologies.
• Other Information: Any other information you voluntarily provide to us in the course of our dealings with you.

We collect personal information in several ways, including:

• Direct Collection: When you provide information directly to us, such as when you contact us, sign up for our services, or fill out forms on our website.
• Automatic Collection: Through the use of cookies and other tracking technologies when you visit our website.
• Third-Party Collection: From third parties, such as our partners and service providers, where you have provided your consent or where otherwise permitted by law.

We may use your personal information for the following purposes:

• Providing Services: To deliver the tailored digital marketing, SEO, and social media services you have requested, with a focus on supporting healthcare businesses.
• Communication: To communicate with you about our services, promotions, and updates, particularly in relation to healthcare business growth.
• Improvement of Services: To improve our website and services based on your feedback and usage patterns, ensuring we meet the specific needs of healthcare providers.
• Billing and Administration: To process payments and manage your account.
• Legal Compliance: To comply with our legal obligations and resolve any disputes.
• Marketing: To send you marketing materials and promotional offers related to healthcare marketing, unless you have opted out.

We may disclose your personal information to:

• Service Providers: Third-party providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing agencies.
• Business Partners: With whom we collaborate to offer joint services or promotions.
• Legal and Regulatory Authorities: If required by law or to protect our rights, property, or safety.
• Other Third Parties: With your consent or as otherwise permitted by law.

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure. This includes implementing physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. To make a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, usually within 30 days.

We use cookies and similar tracking technologies to collect information about your use of our website. Cookies are small text files stored on your device that help us enhance your browsing experience. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.

We may use your personal information to send you direct marketing communications about our services, particularly in the context of digital marketing for healthcare businesses. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us directly.

In some cases, we may disclose your personal information to third parties located outside Australia, such as cloud service providers with data centres overseas. We take reasonable steps to ensure that any overseas recipients of your personal information comply with the Australian Privacy Principles or are bound by similar privacy standards.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will be posted on our website with the effective date noted. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: zsa@offsideserv.com

If you believe we have breached the Australian Privacy Principles or any other applicable privacy laws, you can make a complaint by contacting us using the details above. We take all complaints seriously and will respond to your complaint within a reasonable timeframe, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.